- Helpline | Mon-Fri 6am-6pm | Sat 7am-4pm
- +44-20-3890-5504 +44-20-3890-5506
Awarding Body: Focus Awards
Qualification Number: 601/8684/7
Focus Awards is an Ofqual regulated Awarding Organisation. This guarantees that all of their qualifications conform to a high standard.
View Sample CertificateThe Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF) is an accredited, and Ofqual regulated 100% online qualification. This Entry Level 3 Customer Service (CS) qualification aims to provide learners with the skills and knowledge of customer introduction needed to deliver a good customer service experience and professionally deal with customer requests, queries, and complaints. This introductory Certificate in Customer Service is suitable for learners interested in various areas in which customer service is important. The introduction of customer will contribute to the attainment of basic customer service terms and procedures and the value of benefiting from individual customer service experiences. You are not required to have any prior qualification or experience to start this course, just a passion to become a Customer Services Representative.
This Entry Level 3 Certificate in Customer Service is designed to be completed online at the pace that suits you the best. This fast track introduction to Customer Service qualification can take as little as 2 weeks of full-time study or 2 months of part-time study to become a certified customer service professional. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
All units within this Entry Level Customer Service qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.
This is a thorough qualification of Entry Level Certificate in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:
£59(incl. VAT)
£70(incl. VAT)
£80(incl. VAT)
All prices include course fees, awarding body dues, OfQual approved certification, postage of certificate & VAT. The final certification you get is the same,
regardless of your route. There are no strict deadlines for submitting individual coursework, allowing you room and flexibility to pace your studies; the only deadline
is the overall course duration based on the option you selected above.
£68(incl. VAT)
£75(incl. VAT)
£81(incl. VAT)
All prices include course fee, awarding body charges, OfQual approved certification, postage of certificate. The final certification you get is exactly the
same, regardless of what route you pick. There are no strict deadlines for submission of individual coursework, allowing you room and flexibility to pace your
studies; the only deadline is the overall course duration based on the option that you have selected above.
This qualification is designed to introduce learners to the fundamental knowledge and attitudes required to improve their employability for customer-facing job roles in a variety of vocational sectors. The qualification is designed specifically for learners who are further away from the job market and thus require assistance in developing their ability and confidence to undertake additional training and learning in preparation for employment.
There is no specific time frame to complete the course. However, most learners complete it in as few as 2 weeks of full-time study or 2 months of part-time study.
The centre’s method of offering training programmes is online/distance learning means you don’t have to travel to attend any physical classes. So, you can complete this online course at a pace that suits you.
No, you will be assessed via online written assignment.
The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor.
This Entry Level Customer Service qualification will open up many possibilities depending on location, including the following:
Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status- https://register.ofqual.gov.uk/Detail/Index/1391?category=organisations&query=focus%20awards
Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!
Your email address will not be published. Required fields are marked*
Your rating*
WhatsApp Us 
