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Focus Awards Level 1 Award in Customer Service (RQF)

£279 £39 Limited Time Offer
Monthly instalment starts from £49* Click Here
Credits 6
TQT 60
GLH 30
Duration (fast-track) – 6 Hours
Course Duration -1 Day
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The Level 1 Award in Customer Service (RQF) is an accredited and Ofqual regulated 100% online, knowledge-based qualification. This level 1 Customer Service award aims to provide learners with the skills and knowledge needed to deliver the best customer service and professionally deal with customer requests, queries, and complaints. This Level 1 Customer Service Award is intended for learners who are new to the customer service industry and want to expand their experience while earning a nationally recognised qualification. The customer care awards offer outstanding customer-service experience and understanding to learners who communicate with customers regularly as part of their job role and contribute to various work settings. For more information or clarification, please contact our team for free and comprehensive advice.

Duration and Delivery

This Level 1 Award in Customer Service is designed to be completed online at the pace that suits you the best. This fast track Level 1 Customer Service Award can take as little as 2 days of full-time study or 2 weeks of part-time study to become a certified customer service professional. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.


The qualification of Level 1 Award in Customer Service Certificate in customer service management, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

Unit Structure

Unit 1: Principles of Customer Service

How we deliver our courses?
Instalment Plan
CourseFocus Awards Level 1 Award in Customer Service (RQF)
Total Fee£49
Total Monthly Instalments1

*The instalment price may vary from the lump-sum price because of promotional offers. If you choose to pay by instalments, the lump-sum price won’t be relevant in any way.
Please be advised that you will need to pay all outstanding instalments before being eligible to claim your certification.

Quick Enquiry

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Entry Requirement

There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

Practical Requirement

There is no practical requirement for this course.

How will I be assessed?
This course is theory based and will be assessed through essay style written accounts.
Useful knowledge/skills that you will learn on the course
You will be able to:
Reasons why we are different/special


The qualifications have been made available to all without any artificial barriers that deny the access and progression

This qualification has been made available to all without any artificial barriers that deny the access and progression.

There is no time frame to complete the course. Most learners complete it in as less as 2 week or up to 6 months.

Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status-

No, you will be assessed by the coursework alone.

Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!


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