Description

Overview

The Level 2 Certificate in Customer Service (RQF) is an accredited, and Ofqual regulated 100% online qualification. The Level 2 Customer Service Certificate program is aimed at learners who are currently working in or hoping to work in a customer service role. This Customer Service (CS) training online qualification aims to provide learners with fundamental knowledge of customer service, customer environment legislation, and customer service and brand relationship. Learners will have the ability to expand their expertise and interpersonal skills in communication, make a successful first impression, engage with customers in various situations, and resolve customers’ problems by customer service principles. You are not required to have any prior qualification or experience to start this course, just a passion for customer services.

Duration and Delivery

This Certificate in Customer Service Management is designed to be completed online at the pace that suits you the best. This fast track accredited Customer Service training course with a certificate can take as little as 7 days of full-time study or 4 weeks of part-time study to become a Certified Customer Service Professional. The Level 2 Certificate in Customer Service is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment and Verification

All units within this Customer Service qualification online are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.

Progression

This is a thorough qualification of Level 2 Certificate in Customer Service Certified course, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

Unit Structure

Unit 1: Supporting the Customer Service Environment

Unit 2: Delivery of Effective Customer Service

How we deliver our courses?

Instalment Plan

Instalment Plan	Option
Instalment per Month	£49
Total Monthly Instalments	3
Total Fee	£147

*The instalment price may vary from the lump-sum price because of promotional offers. If you choose to pay by instalments, the lump-sum price won’t be relevant in any way.
Please be advised that you will need to pay all outstanding instalments before being eligible to claim your certification.

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Entry Requirement

There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

Practical Requirement

The practical tasks of this course will be assessed in the workplace.

How will I be assessed?

You will be assessed mostly through written assignments. However, some tasks require submitting relevant work as evidence that you assessed learners in a classroom or training environment.

Useful knowledge/skills that you will learn on the course

You will be able to:

Reasons why we are different/special

Our courses are designed to provide a dedicated online tutor support to learners throughout the course for ongoing assistance.
Work submitted is marked within 3 working days to ensure that you progress through your course as efficiently as possible.
There are no deadlines on our courses, and you can complete the course at your own pace, with an advantage of studying anytime and anywhere.
You can have instant access to the course; once you enrol on the course, you can start studying immediately.
You will receive your accredited certificate and transcript at no additional cost from our approved awarding body.
We offer a diverse range of courses in demand with ample scope for your career progression.
Flexible payment plans to suit your budget; pay fee in easy monthly instalments.

FAQs

Who is this course for?

The course is suitable for those currently working, returning to work or who wish to undertake a job and want to obtain a nationally recognized health and safety qualification.

How many credits are required to complete this qualification?

The course requires 58 credit to be completed.

What is the time frame to complete the course?

There is no time frame to complete the course. Most learners complete it within 2 months (fast track) to 12 months(full time).

Is this course approved by any recognised awarding organisation?

Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status- https://register.ofqual.gov.uk/Detail/Index/1391?category=organisations&query=focus%20awards.

What is a Witness Testimony?

Witness testimonies are classed as “supporting” evidence and provide additional information in the form of a statement of authentication from an occupationally competent individual who verifies all relevant details of a learner’s workplace activities and validates that the learner can conduct a skill or task. In some instances, the course requires the learner to demonstrate certain skills such as ‘Select mathematical language, communication and processing techniques to suit the audience’, which the learner cannot prove using a written evidence alone. Hence, an expert witness is tasked with providing a written record of the learner’s performance at the workplace, precisely describing the activity undertaken against targeted assessment criteria confirming if these have been followed in the work setting. Witness testimonies are compulsory in both the units, and this will be clearly stated in the relevant Assessment Brief. Moreover, it is to be noted that along with the witness testimony, pieces of evidence will be required to support it. Evidence should be relevant to the details that one has mentioned in the witness testimony.

What supporting evidence would be needed along with the witness testimony?

Supporting pieces of evidence might include any presentation you prepared making good use of mathematics, any budgets you prepare for yourself, any tax calculations, or cognitive math test or pie charts (as you mentioned) that the witness testimony refers to.

How will I provide a Witness Testimony if I am not currently employed?

It is not necessary to have a placement currently because witness testimony can also be provided by a colleague with whom you had worked in the past who could confirm that you had practised the required skills at your workplace.

Will I have to sit an exam?

No, you will be assessed by the coursework alone.

What if I still have any questions?

Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!

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