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Focus Awards Level 1 Certificate in Customer Service (RQF)

£379 £59 Limited Time Offer
Monthly instalment starts from £79* Click Here
Credits 23
TQT 373
GLH 178
Duration (fast-track) – 5 Days
Course Duration -3 Months
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The Level 1 Certificate in Customer Service (RQF) is an accredited and UK Ofqual regulated 100% online qualification. Level 1 Customer Service Certificate is intended for training online those who deal with customers regularly or wish to deal with customers as part of their job role. This certificate in customer service will give you a basic understanding and skills you will need to work in and support customer service delivery. The Level 1 Customer Service Certificate program also enables the learners to obtain a Certified Customer Service Specialist qualification to deal with various clients and function entirely in the customer service environment. This online customer service course aims at training learners and helps build a career in the customer service industry. For more information or clarification, please contact our team for free and comprehensive advice.

Duration and Delivery

This is an online Level 1 Customer Service course with a certificate and is designed to be completed at the pace that suits you the best. This fast track Level 1 accredited customer service training courses can take as little as 2 weeks of full-time study or 3 months of part-time study to become a Certified Customer Service Professional. The certificate in customer service is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment and Verification

All units within this Customer Services (CS) Level 1 Certificate are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.


This is a thorough qualification of Level 1 Certificate in Customer Service, which helps learners enhance their career profile in principles of customer service level 2. Successful completion of this 100% accredited online course, customer service training certificate will be given that enables learners to proceed to the following qualifications:

Unit Structure

Unit 1: Understand Working in a Customer Service Environment

Unit 2: Communication in Customer Service

Unit 3: Principles of Personal Performance and Development

Unit 4: Principles of Working in a Business Environment

Unit 5: Work with Others in a Business Environment

Unit 6: Communicate with Customers in Writing

Unit 7: Process Information about Customers

Unit 8: Meeting Customers’ After Sales Needs

How we deliver our courses?
Instalment Plan
Instalment PlanOption
Instalment per Month£79
Total Monthly Instalments1
Total Fee£79

*The instalment price may vary from the lump-sum price because of promotional offers. If you choose to pay by instalments, the lump-sum price won’t be relevant in any way.
Please be advised that you will need to pay all outstanding instalments before being eligible to claim your certification.

Quick Enquiry

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Entry Requirement

There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

Practical Requirement

You need to demonstrate your English literacy skills.

How will I be assessed?
Most of the tasks would be attempted through written accounts and some of them are attempted through analysis, identification and evaluation.
Useful knowledge/skills that you will learn on the course
You will be able to:
Reasons why we are different/special


This course is the appropriate for those learners who wants to enhance their speaking, listening, reading and writing skills in order to apply their skills in the teaching of literacy, language and functional skills.
This course is the appropriate for those learners who wants to enhance their speaking, listening, reading and writing skills in order to apply their skills in the teaching of literacy, language and functional skills.
Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status-
The course requires 12 credit to be completed.
There is no time frame to complete the course. Most learners complete it within 1 week (fast track) to 3 months(full time).

No, you will be assessed by the coursework alone.

Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!


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