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Awarding Body: Focus Awards
Qualification Number: 601/7705/6
Focus Awards is an Ofqual regulated Awarding Organisation. This guarantees that all of their qualifications conform to a high standard.
View Sample CertificateThe Level 1 Award in Customer Service (RQF) is an accredited and Ofqual regulated 100% online, knowledge-based qualification. This level 1 Customer Service award aims to provide learners with the skills and knowledge needed to deliver the best customer service and professionally deal with customer requests, queries, and complaints. This Level 1 Customer Service Award is intended for learners who are new to the customer service industry and want to expand their experience while earning a nationally recognised qualification. The customer care awards offer outstanding customer-service experience and understanding to learners who communicate with customers regularly as part of their job role and contribute to various work settings. For more information or clarification, please contact our team for free and comprehensive advice.
This Level 1 Award in Customer Service is designed to be completed online at the pace that suits you the best. This fast track Level 1 Customer Service Award can take as little as 2 days of full-time study or 2 weeks of part-time study to become a certified customer service professional. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.
The qualification of Level 1 Award in Customer Service Certificate in customer service management, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:
£59(incl. VAT)
£70(incl. VAT)
£80(incl. VAT)
All prices include course fees, awarding body dues, OfQual approved certification, postage of certificate & VAT. The final certification you get is the same,
regardless of your route. There are no strict deadlines for submitting individual coursework, allowing you room and flexibility to pace your studies; the only deadline
is the overall course duration based on the option you selected above.
£68(incl. VAT)
£75(incl. VAT)
£81(incl. VAT)
All prices include course fee, awarding body charges, OfQual approved certification, postage of certificate. The final certification you get is exactly the
same, regardless of what route you pick. There are no strict deadlines for submission of individual coursework, allowing you room and flexibility to pace your
studies; the only deadline is the overall course duration based on the option that you have selected above.
This qualification is designed for those who are new to the customer service industry and want to expand their knowledge while earning a nationally recognised qualification.
There is no specific time frame to complete the course. However, most learners complete it in as few as 2 days of full-time study or 2 weeks of part-time study to become a Certified Customer Service Professional.
The centre’s method of offering training programmes is online/distance learning means you don’t have to travel to attend any physical classes. So, you can complete this online course at a pace that suits you.
No, you will be assessed via an online written assignment. This ensures that you spend as little time away from work as possible and conduct studies relevant to your organisation’s context.
The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor.
This Level 1 Award in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:
Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status- https://register.ofqual.gov.uk/Detail/Index/1391?category=organisations&query=focus%20awards
Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!
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