The Level 3 Diploma in Customer Service (RQF) is an accredited, and UK Ofqual regulated 100% online qualification. This customer service diploma aims to recognise learners’ endeavours in the field of customer service. It is also for learners whose jobs enable them to provide customers with a consistently better service experience. These learners may be in positions with a specific customer service job title, or their primary duty is to provide outstanding customer service to make loyal customers. This informative Level 3 Diploma in Customer Service comes highly recommended if you are ready to take charge of your career prospects right now. All of this starts with focused research into the fundamentals of this fascinating topic. For more information or clarification, please contact our team for free and comprehensive advice.
Duration and Delivery
This Level 3 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track Level 3 Diploma in Customer Service course can take as little as 2 months of full-time or 1 year of part-time study to become a Certified Customer Service Specialist. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
Assessment and Verification
All units within this online customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.
This is a thorough qualification of Level 3 Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:
- Level 3 Diploma in Business Administration (RQF)
- OTHM Level 4 Diploma in Business Management
- Level 4 NVQ Diploma in Customer Service (RQF)
Unit 1: Champion Customer Service
Unit 2: Manage Personal and Professional Development
Unit 3: Manage Individuals’ Performance
Unit 4: Manage Team Performance
Unit 5: Promote Equality, Diversity and Inclusion in the Workplace
Unit 6: Resolve Customers’ Problems
Unit 7: Build and Maintain Effective Customer Relations
Unit 8: Principles of Business
Unit 9: Organise and Deliver Customer Service
Unit 10: Understand the Customer Service Environment
Unit 11: Understand Customers and Customer Retention
Unit 12: Monitor the Quality of Customer Service Interactions
|Instalment per Month||£49|
|Total Monthly Instalments||7|
*The instalment price may vary from the lump-sum price because of promotional offers. If you choose to pay by instalments, the lump-sum price won’t be relevant in any way.
Please be advised that you will need to pay all outstanding instalments before being eligible to claim your certification.
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There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.
The practical tasks of this course will be assessed in the workplace.
You will be assessed mostly through written assignments. However, some tasks require submitting relevant work as evidence that you assessed learners in a classroom or training environment.
The course is suitable for those currently working, returning to work or who wish to undertake a job and want to obtain a nationally recognized health and safety qualification.
The course requires 58 credit to be completed.
There is no time frame to complete the course. Most learners complete it within 2 months (fast track) to 12 months(full time).
Witness testimonies are classed as “supporting” evidence and provide additional information in the form of a statement of authentication from an occupationally competent individual who verifies all relevant details of a learner’s workplace activities and validates that the learner can conduct a skill or task. In some instances, the course requires the learner to demonstrate certain skills such as ‘Select mathematical language, communication and processing techniques to suit the audience’, which the learner cannot prove using a written evidence alone. Hence, an expert witness is tasked with providing a written record of the learner’s performance at the workplace, precisely describing the activity undertaken against targeted assessment criteria confirming if these have been followed in the work setting. Witness testimonies are compulsory in both the units, and this will be clearly stated in the relevant Assessment Brief. Moreover, it is to be noted that along with the witness testimony, pieces of evidence will be required to support it. Evidence should be relevant to the details that one has mentioned in the witness testimony.
Supporting pieces of evidence might include any presentation you prepared making good use of mathematics, any budgets you prepare for yourself, any tax calculations, or cognitive math test or pie charts (as you mentioned) that the witness testimony refers to.
It is not necessary to have a placement currently because witness testimony can also be provided by a colleague with whom you had worked in the past who could confirm that you had practised the required skills at your workplace.
No, you will be assessed by the coursework alone.