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Focus Awards Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF)

£279 £39 Limited Time Offer
Monthly instalment starts from £49* Click Here
Credits 13
TQT 130
GLH 122
Duration (fast-track) – 2 Months
Course Duration – 12 Months
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The Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF) is an accredited, and Ofqual regulated 100% online qualification. This Entry Level 3 Customer Service (CS) qualification aims to provide learners with the skills and knowledge of customer introduction needed to deliver a good customer service experience and professionally deal with customer requests, queries, and complaints. This introductory Certificate in Customer Service is suitable for learners interested in various areas in which customer service is important. The introduction of customer will contribute to the attainment of basic customer service terms and procedures and the value of benefiting from individual customer service experiences. You are not required to have any prior qualification or experience to start this course, just a passion to become a Customer Services Representative.

Duration and Delivery

This Entry Level 3 Certificate in Customer Service is designed to be completed online at the pace that suits you the best. This fast track introduction to Customer Service qualification can take as little as 2 weeks of full-time study or 2 months of part-time study to become a certified customer service professional. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment and Verification

All units within this Entry Level Customer Service qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.


This is a thorough qualification of Entry Level Certificate in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

Unit Structure

Unit 1: Introduction to Customer Service

Unit 2: Legislation, Regulation and Procedures to Follow in Customer Service

Unit 3: Working in Customer Service

Unit 4: Communicate Effectively with Customers

Unit 5: Understand How to Deal with Queries and Requests

Unit 6: Record and Communicate Customer Problems

How we deliver our courses?
Instalment Plan
Instalment PlanOption
Instalment per Month£49
Total Monthly Instalments1
Total Fee£49

*The instalment price may vary from the lump-sum price because of promotional offers. If you choose to pay by instalments, the lump-sum price won’t be relevant in any way.
Please be advised that you will need to pay all outstanding instalments before being eligible to claim your certification.

Quick Enquiry

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Entry Requirement

There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

Practical Requirement

At least 100 hours of teaching log is required with 8 observations (each of one hour) for L5 Diploma in Education and Training (RQF)

How will I be assessed?

You will be assessed via a portfolio of evidence you submit containing nine written assignments (one for each unit), teaching observation forms and a teaching log of 100 hours, which demonstrates the achievement of all learning outcomes and assessment criteria associated with each unit. Most of the tasks would be attempted through essay style written accounts and reflections of your own teaching practices. Some of the tasks would require submission of relevant work such as study resources that you prepared for your learners, lesson plans, scheme of work, etc. Lastly, of course, eight of your teaching sessions of an hour-long each will be observed by your assessor.

Useful knowledge/skills that you will learn on the course
You will be able to:
Reasons why we are different/special


This course is for those who are working or wish to undertake a job as a teacher or a trainer in state schools in the UK (teaching ages 14+) and for those teaching in the post-16 sector. This course is also recognised and respected all over the world.

This course is for those who are working or wish to undertake a job as a teacher or a trainer in state schools in the UK, and for those teaching in the post-16 sector. This course is also recognised and respected all over the world. 

There is no specific time frame to complete the course. Most learners complete it in as less as 2 months (fast track) or up to 1 year (full time).

Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status-

Diploma in Education and Training (DET) was previously known as Diploma in Teaching in the Lifelong Learning Sector (DTLLS) under the old QCF framework. Apart from the names, both are essentially the same courses.

For Level 5 Diploma in Education and Training, eight teaching observations are required which will be observed by one of our qualified assessors.

Each observation should be at least 60 minutes. If it is shorter than 60 minutes, additional teaching observations would be required so it would be best to have each lesson planned for at least 60 minutes.

This should not be a problem. We will wait for you to find a placement and then carry out the observations, meanwhile you can work on the theoretical part of this course.

For Level 5 Diploma in Education and Training,100 hours need to be logged.

Successful completion of this qualification will enable you to enhance your career profile and apply for QTLS status, meaning you can be employed as a state school teacher in the 14+ sector (for GCSE and A-Level students).

No, you will be assessed by the coursework alone.

 If you are 19+, have no criminal background, a satisfactory level of Literacy and Numeracy skills, and access to learners aged 16+, then you are eligible for this course.

Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!


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