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Focus Awards Level 2 Diploma in Customer Service (RQF)

£1379 £259 Limited Time Offer
Monthly instalment starts from £49* Click Here
Credits 45
TQT 486
GLH 245
Duration (fast-track) – 2 Weeks
Course Duration – 6 Months
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The Level 2 Diploma in Customer Service (RQF) is an accredited and Ofqual regulated 100% online qualification. The diploma in customer service management aims to improve learners’ experience, knowledge, and skills to perform the work effectively in a customer service role and train them for customer service jobs. This customer service diploma course is intended for those who have or will have regular interaction with customers as a part of their job role and responsibilities. The online customer service diploma provides well-known customer service terms and up-to-date customer service approaches and mediums, such as online services and social media. For more information or clarification, please contact our team for free and comprehensive advice.

Duration and Delivery

This Level 2 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track Level 2 Diploma in Customer Service course can take as little as 4 months of full-time study or 1 year of part-time study to become a Certified Customer Service Specialist. This Level 2 Customer Service online qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment and Verification

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.


This is a thorough qualification of Level 2 Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

Unit Structure

Unit 1: Deliver Customer Service

Unit 2: Understand Customers

Unit 3: Principles of Customer Service

Unit 4: Understand Employer Organisations

Unit 5: Manage Personal Performance and Development

Unit 6: Communicate with Customers in Writing

Unit 7: Resolve Customer Service Problems

Unit 8: Gather Analyse and Interpret Customer Feedback

Unit 9: Process Information about Customers

Unit 10: Support Customer Service Improvements

Unit 11: Negotiate in Business Environment

Unit 12: Develop Working Relationships with Colleagues

How we deliver our courses?
Instalment Plan
Instalment PlanOption 1
Instalment per Month£49
Total Monthly Instalments6
Total Fee£294

*The instalment price may vary from the lump-sum price because of promotional offers. If you choose to pay by instalments, the lump-sum price won’t be relevant in any way.
Please be advised that you will need to pay all outstanding instalments before being eligible to claim your certification.

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Entry Requirement
  • Learners should be 16+
  • Learners should have a relevant position to meet the practical requirements of this course
Practical Requirement

At least 30 hours of teaching log is required with 3 observations (each of one hour) for L4 Certificate in Education and Training (RQF).

How will I be assessed?

You will be assessed via a portfolio of evidence you submit containing six written assignments (one for each unit), teaching observation forms and a teaching log of 30 hours, which demonstrates the achievement of all learning outcomes and assessment criteria associated with each unit. Most of the tasks would be attempted through essay style written accounts and reflections of your own teaching practices. Some of the tasks would require submission of relevant work such as study resources that you prepared for your learners, lesson plans, scheme of work, etc.  Lastly, of course, three of your teaching sessions of an hour long will also be observed by your assessor.

Useful knowledge/skills that you will learn on the course
You will be able to:
Reasons why we are different/special


This course is for those who are working or wish to undertake a job as a teacher or a trainer in FE and HE sector in the UK. This course is also recognised and respected all over the world.
This course is for those who are working or wish to undertake a job as a teacher or a trainer in FE and HE sector in the UK. This course is also recognised and respected all over the world.

There is no specific time frame to complete the course. Most learners complete it in as less as 2 weeks (fast track) or up to 6 months (full time).

Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status-

The Certificate in Education and Training (CET) was previously known as Certificate in Teaching in the Lifelong Learning Sector (CTLLS) under the old QCF framework. Apart from the names, both are essentially the same courses.

For Level 4 Certificate in Education and Training, three teaching observations are required which will be observed by one of our qualified assessors.

Each observation should be at least 60 minutes. If it is shorter than 60 minutes, additional teaching observations would be required so it would be best to have each lesson planned for at least 60 minutes.

Absolutely NOT. Your observations should be spread over your course so that there is a learning curve whereby you take feedback from the observer on board and make improvements in your next teaching session.

This should not be a problem. We will wait for you to find a placement and then carry out the observations, meanwhile you can work on the theoretical part of this course.

For Level 4 Certificate in Education and Training, 30 hours need to be logged.

Successful completion of this qualification will enable you to enhance your career profile and teach in FE and HE sector.

No, you will be assessed by the coursework alone.

If you are 19+, have no criminal background, a satisfactory level of Literacy and Numeracy skills, and access to learners aged 16+, then you are eligible for this course.
Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!


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