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Description
Overview
The Level 2 Diploma in Customer Service (RQF) is an accredited and Ofqual regulated 100% online qualification. The diploma in customer service management aims to improve learners’ experience, knowledge, and skills to perform the work effectively in a customer service role and train them for customer service jobs. This customer service diploma course is intended for those who have or will have regular interaction with customers as a part of their job role and responsibilities. The online customer service diploma provides well-known customer service terms and up-to-date customer service approaches and mediums, such as online services and social media. For more information or clarification, please contact our team for free and comprehensive advice.
Duration and Delivery
This Level 2 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track Level 2 Diploma in Customer Service course can take as little as 4 months of full-time study or 1 year of part-time study to become a Certified Customer Service Specialist. This Level 2 Customer Service online qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
Assessment and Verification
All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.
Progression
This is a thorough qualification of Level 2 Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:
- Level 2 Diplomas in Business Administration
- Level 3 Diploma in Business Administration
- Level 3 Diploma in Customer Services (RQF)
- NCFE Level 3 Diploma in Skills for Business
Unit Structure
Unit 1: Deliver Customer Service
Unit 2: Understand Customers
Unit 3: Principles of Customer Service
Unit 4: Understand Employer Organisations
Unit 5: Manage Personal Performance and Development
Unit 6: Communicate with Customers in Writing
Unit 7: Resolve Customer Service Problems
Unit 8: Gather Analyse and Interpret Customer Feedback
Unit 9: Process Information about Customers
Unit 10: Support Customer Service Improvements
Unit 11: Negotiate in Business Environment
Unit 12: Develop Working Relationships with Colleagues
| Instalment Plan | Option 1 |
|---|---|
| Instalment per Month | £49 |
| Total Monthly Instalments | 6 |
| Total Fee | £294 |
*The instalment price may vary from the lump-sum price because of promotional offers. If you choose to pay by instalments, the lump-sum price won’t be relevant in any way.
Please be advised that you will need to pay all outstanding instalments before being eligible to claim your certification.
Quick Enquiry
Feel free to call us:
- +44-20-3890-5504
- +44-20-3890-5506
or send us an email:
- info@britanniatrainingcentre.co.uk
- Learners should be 16+
- Learners should have a relevant position to meet the practical requirements of this course
At least 30 hours of teaching log is required with 3 observations (each of one hour) for L4 Certificate in Education and Training (RQF).
You will be assessed via a portfolio of evidence you submit containing six written assignments (one for each unit), teaching observation forms and a teaching log of 30 hours, which demonstrates the achievement of all learning outcomes and assessment criteria associated with each unit. Most of the tasks would be attempted through essay style written accounts and reflections of your own teaching practices. Some of the tasks would require submission of relevant work such as study resources that you prepared for your learners, lesson plans, scheme of work, etc. Lastly, of course, three of your teaching sessions of an hour long will also be observed by your assessor.
- understand your roles and responsibilities as a tutor such as planning and delivering inclusive teaching and learning, etc
- use resources in the delivery of inclusive teaching and learning
- implement the minimum core when planning, delivering and assessing learners
- evaluate your own assessment practice
- assist and engage the learner in the learning and development process
- understand the legal and good practice requirements for the internal quality assurance of assessment
- Our courses are designed to provide a dedicated online tutor support to learners throughout the course for ongoing assistance.
- Work submitted is marked within 3 working days to ensure that you progress through your course as efficiently as possible.
- There are no deadlines on our courses, and you can complete the course at your own pace, with an advantage of studying anytime and anywhere.
- You can have instant access to the course; once you enrol on the course, you can start studying immediately.
- You will receive your accredited certificate and transcript at no additional cost from our approved awarding body.
- We offer a diverse range of courses in demand with ample scope for your career progression.
- Flexible payment plans to suit your budget; pay fee in easy monthly installments.
FAQs
There is no specific time frame to complete the course. Most learners complete it in as less as 2 weeks (fast track) or up to 6 months (full time).
The Certificate in Education and Training (CET) was previously known as Certificate in Teaching in the Lifelong Learning Sector (CTLLS) under the old QCF framework. Apart from the names, both are essentially the same courses.
For Level 4 Certificate in Education and Training, three teaching observations are required which will be observed by one of our qualified assessors.
Each observation should be at least 60 minutes. If it is shorter than 60 minutes, additional teaching observations would be required so it would be best to have each lesson planned for at least 60 minutes.
Absolutely NOT. Your observations should be spread over your course so that there is a learning curve whereby you take feedback from the observer on board and make improvements in your next teaching session.
This should not be a problem. We will wait for you to find a placement and then carry out the observations, meanwhile you can work on the theoretical part of this course.
For Level 4 Certificate in Education and Training, 30 hours need to be logged.
Successful completion of this qualification will enable you to enhance your career profile and teach in FE and HE sector.
No, you will be assessed by the coursework alone.
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