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Awarding Body: Focus Awards
Qualification Number: 601/8669/0
Focus Awards is an Ofqual regulated Awarding Organisation. This guarantees that all of their qualifications conform to a high standard.
View Sample CertificateThe Level 2 Certificate in Customer Service (RQF) is an accredited, and Ofqual regulated 100% online qualification. The Level 2 Customer Service Certificate program is aimed at learners who are currently working in or hoping to work in a customer service role. This Customer Service (CS) training online qualification aims to provide learners with fundamental knowledge of customer service, customer environment legislation, and customer service and brand relationship. Learners will have the ability to expand their expertise and interpersonal skills in communication, make a successful first impression, engage with customers in various situations, and resolve customers’ problems by customer service principles. You are not required to have any prior qualification or experience to start this course, just a passion for customer services.
This Certificate in Customer Service Management is designed to be completed online at the pace that suits you the best. This fast track accredited Customer Service training course with a certificate can take as little as 7 days of full-time study or 4 weeks of part-time study to become a Certified Customer Service Professional. The Level 2 Certificate in Customer Service is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
All units within this Customer Service qualification online are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.
This is a thorough qualification of Level 2 Certificate in Customer Service Certified course, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:
£149(incl. VAT)
£170(incl. VAT)
£180(incl. VAT)
All prices include course fees, awarding body dues, OfQual approved certification, postage of certificate & VAT. The final certification you get is the same,
regardless of your route. There are no strict deadlines for submitting individual coursework, allowing you room and flexibility to pace your studies; the only deadline
is the overall course duration based on the option you selected above.
£171(incl. VAT)
£188(incl. VAT)
£206(incl. VAT)
All prices include course fee, awarding body charges, OfQual approved certification, postage of certificate. The final certification you get is exactly the
same, regardless of what route you pick. There are no strict deadlines for submission of individual coursework, allowing you room and flexibility to pace your
studies; the only deadline is the overall course duration based on the option that you have selected above.
This level 2 qualification is for the learners who are job seekers and current employees looking to build a rewarding career in customer service. Furthermore, business owners, entrepreneurs, managers, supervisors, and team leaders at all levels could benefit from this targeted customer service training.
There is no specific time frame to complete the course. However, most learners complete it in as few as 7 days of full-time study or 4 weeks of part-time study.
The centre’s method of offering training programmes is online/distance learning means you don’t have to travel to attend any physical classes. So, you can complete this online course at a pace that suits you.
No, you will be assessed via written assignments. This ensures that you spend as little time away from work as possible and conduct studies relevant to your organisation’s context.
The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor.
This Level 2 Certificate in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:
Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status- https://register.ofqual.gov.uk/Detail/Index/1391?category=organisations&query=focus%20awards
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