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Awarding Body: Focus Awards
Qualification Number: 601/8842/X
Focus Awards is an Ofqual regulated Awarding Organisation. This guarantees that all of their qualifications conform to a high standard.
The Level 2 Diploma in Customer Service (RQF) is an accredited and Ofqual regulated 100% online qualification. The diploma in customer service management aims to improve learners’ experience, knowledge, and skills to perform the work effectively in a customer service role and train them for customer service jobs. This customer service diploma course is intended for those who have or will have regular interaction with customers as a part of their job role and responsibilities. The online customer service diploma provides well-known customer service terms and up-to-date customer service approaches and mediums, such as online services and social media. For more information or clarification, please contact our team for free and comprehensive advice.
This Level 2 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track Level 2 Diploma in Customer Service course can take as little as 4 months of full-time study or 1 year of part-time study to become a Certified Customer Service Specialist. This Level 2 Customer Service online qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.
This is a thorough qualification of Level 2 Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:
Learners must be age 16+
Learners must be employed in a relevant job role and have sufficient literacy and numeracy skills, preferably at Level 2, to complete this course.
All prices include course fee, awarding body charges, OfQual approved certification, postage of certificate. The final certification you get is exactly the same, regardless of what route you pick. There are no strict deadlines for submission of individual coursework, allowing you room and flexibility to pace your studies; the only deadline is the overall course duration based on the option that you have selected above.
This level 2 qualification is designed for learners who already have some experience in customer service. When making adjustments in a customer service setting, they will develop a better grasp of dealing with difficulties and enhancing their own talents.
There is no specific time frame to complete the course. However, most learners complete it in as few as 4 months of full-time study or 1 year of part-time study to become a Certified Customer Service Professional.
The centre’s method of offering training programmes is distance learning means you don’t have to travel to attend any physical classes. So, you can complete this online course at a pace that suits you.
No, you will be assessed via written and practical work-based assignments, including relevant pieces of evidence. This ensures that you spend as little time away from work as possible and conduct studies relevant to your organisation’s context.
Each learner must produce a portfolio of evidence demonstrating competence of all the learning outcomes related to each unit and was obtained from relevant assessment tasks. Learners must affirm that the work they generated is their own after each unit, and the assessor will countersign this. The following items could serve as the portfolio’s primary supporting evidence:
This Level 2 Diploma in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:
Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status- https://register.ofqual.gov.uk/Detail/Index/1391?category=organisations&query=focus%20awards
Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!
£1,396 £279
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Awarding Body: Focus Awards
Qualification Number: 601/8842/X
Focus Awards is an Ofqual regulated Awarding Organisation. This guarantees that all of their qualifications conform to a high standard.
Verify the Qualification
View Sample Certificate
The Level 2 Diploma in Customer Service (RQF) is an accredited and Ofqual regulated 100% online qualification. The diploma in customer service management aims to improve learners’ experience, knowledge, and skills to perform the work effectively in a customer service role and train them for customer service jobs. This customer service diploma course is intended for those who have or will have regular interaction with customers as a part of their job role and responsibilities. The online customer service diploma provides well-known customer service terms and up-to-date customer service approaches and mediums, such as online services and social media. For more information or clarification, please contact our team for free and comprehensive advice.
This Level 2 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track Level 2 Diploma in Customer Service course can take as little as 4 months of full-time study or 1 year of part-time study to become a Certified Customer Service Specialist. This Level 2 Customer Service online qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.
This is a thorough qualification of Level 2 Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:
Learners must be age 16+
Learners must be employed in a relevant job role and have sufficient literacy and numeracy skills, preferably at Level 2, to complete this course.
£279
£310
£340
£321
£353
£385
All prices include course fee, awarding body charges, OfQual approved certification, postage of certificate. The final certification you get is exactly the same, regardless of what route you pick. There are no strict deadlines for submission of individual coursework, allowing you room and flexibility to pace your studies; the only deadline is the overall course duration based on the option that you have selected above.
Who is this course for?
This level 2 qualification is designed for learners who already have some experience in customer service. When making adjustments in a customer service setting, they will develop a better grasp of dealing with difficulties and enhancing their own talents.
What is the time frame to complete the course?
There is no specific time frame to complete the course. However, most learners complete it in as few as 4 months of full-time study or 1 year of part-time study to become a Certified Customer Service Professional.
How can I learn?
The centre’s method of offering training programmes is distance learning means you don’t have to travel to attend any physical classes. So, you can complete this online course at a pace that suits you.
Will I have to sit an exam?
No, you will be assessed via written and practical work-based assignments, including relevant pieces of evidence. This ensures that you spend as little time away from work as possible and conduct studies relevant to your organisation’s context.
What is the assessment method for the Level 2 Diploma in Customer Service?
Each learner must produce a portfolio of evidence demonstrating competence of all the learning outcomes related to each unit and was obtained from relevant assessment tasks. Learners must affirm that the work they generated is their own after each unit, and the assessor will countersign this. The following items could serve as the portfolio’s primary supporting evidence:
What are possible career paths available after a Level 2 Diploma in Customer Service?
This Level 2 Diploma in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:
What are the associated amenities with this qualification?
Does any recognised awarding organisation approve this course?
Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status- https://register.ofqual.gov.uk/Detail/Index/1391?category=organisations&query=focus%20awards
What if I still have any questions?
Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!
Teachers training up to postgraduate level, assessment and quality assurance, management and leadership training
Accounting and Finance
Management and Leadership
Humanities
Education and Training
A keen learner myself, I am actively involved in a range of teachers training courses for the past few years all the way up to postgraduate level. I have extensive experience of dealing with the awarding organisation compliance because of a strong background in assessment and quality assurance. I have trained a wide range of teaching professionals working in a range of schools, sixth form colleges and in the higher education sector.
Assessment and quality assurance in academia, business, accounting and finance lecturing, and teacher training.
Accounting and Finance
Management and Leadership
Education and Training
I have over 15 years’ experience in teaching and training. During this time, I have undertaken teacher training, been a lecturer and course supervisor for ICM, and cohort leader and lecturer for HND (BTEC-Pearson). I have taught business management units/modules at various levels (and awarding bodies) including Certificate, Diploma, Advance Diploma, and Foundation degree levels. I enjoy learning through continuous professional development and have achieved my Fellowship with the Higher Education Academy. I enjoy utlising my experience in training, assessment, and quality assurance to train the education professionals of the future.
Teachers training, assessment and quality assurance, quality assurance in academia, management and leadership training and research.
Education and Training
Marketing
Management and Leadership
Humanities
I am a PhD candidate (passed viva) at the University of Essex. My specialisation in PhD is Entrepreneurship. I am an active researcher with specific interest in Entrepreneurship, SME, Marketing and UK Higher Education (UKHE). I have over 14 years work experience in UKHE, which includes extensive experience of quality assurance in the sector. Furthermore, providing academic training to teaching professionals in the higher education sector is my passion.
Assessment and quality assurance for levels 2 to 5 in Teacher Training, Leadership and Management, Health and Social Care, Customer Service and Childcare.
Education and Training
Customer Service
Health and Social Care
Childcare
I have worked in education for 34 years, in various guises. I managed a busy nursery for 12 years before branching out into Assessment and Quality Assurance, more than 20 years ago. My practice has developed alongside the ever-evolving training and apprenticeship sector, and I have worked in many different settings, including colleges, private training agencies and a foster care agency. I also work part time as a Higher-Level Teaching Assistant for a local charity that supports higher level education for young people with Special Educational and/or behavioural needs and as a tutor for a bespoke programme for one-to-one support. I really enjoy supporting learners of varying abilities and experience to achieve their best and to become qualified in their chosen field.
Accountancy and assessor training, as well as assessment and quality assurance.
Accounting and Finance
Education and Training
I have experience in the finance and accounting sector and utilise these skills to approach education in a methodical and logical manner. I am passionate about the advancement and implementation of efficient teaching and learning practices. I am responsible for centre liaison with awarding bodies to ensure compliance, and am advancing my skills in assessment and quality assurance through learning and on the job training.
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